CRM frustration in SMEs: Keep it simple!

CRM frustration in SMEs: Keep it simple!

When the CRM suddenly becomes a brake pad You may be familiar with the following situation: You work for a small company and ...
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CRM maintenance rethought: Intelligent data flow with data mapping

CRM maintenance rethought: Intelligent data flow with data mapping

CRM maintenance is the bottleneck in many companies. Data is often not entered at all, incompletely or incorrectly. If you have ...
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Operationalize knowledge: Processes alone do not generate competence to act

Operationalize knowledge: Processes alone do not generate competence to act

Knowledge is not power, but applied knowledge is power! There is an enormous amount of knowledge in companies - in heads, in documents, in CRMs ...
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20% more turnover thanks to employee advocacy: how employees become brand ambassadors

20% more turnover thanks to employee advocacy: how employees become brand ambassadors

In a digital B2B world in which relationships are increasingly built via screens, the role of employees is also changing. They ...
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Mastering remote sales: digital sales guidelines as performance drivers

Mastering remote sales: digital sales guidelines as performance drivers

The new reality: remote sales is becoming increasingly important in B2B B2B sales has also changed fundamentally since the COVID pandemic - ...
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Personalization in B2B sales: relevance needs a system

Personalization in B2B sales: relevance needs a system

Personalization in sales is not a "nice-to-have" but a must in a world in which customers are flooded with standardized mass messages every day.
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Omnichannel sales playbooks: for a consistent customer experience

Omnichannel sales playbooks: for a consistent customer experience

As customers can now switch between channels with just a few clicks, it is no longer a question of whether companies communicate across channels, but how well they do so. Who ...
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Sales does not end with the deal: Why customer success is also sales

Sales does not end with the deal: Why customer success is also sales

Sales does not end with the signature - it just begins there on a new level. In a world in which ...
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MarTech meets SalesTech - and it crunches: Playbooks bring structure to chaos

MarTech meets SalesTech - and it crunches: Playbooks bring structure to chaos

In today's B2B landscape, the boundaries between marketing and sales are becoming blurred. In principle, marketing and sales are different disciplines, but ...
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