How do I ensure the provision, maintenance and repair of technically complex solutions? How do I enable my customers to use devices and machines anywhere in the world without any problems?
How do I ensure the provision, maintenance and repair of technically complex solutions? How do I enable my customers to use devices and machines anywhere in the world without any problems?
Manufacturers of technically complex solutions are often faced with the challenge that service personnel along the supply chain process lack knowledge and experience in handling the solution. Repairs and maintenance are delayed and required parts cannot be provided on time due to a lack of trained personnel at certain points in the process.
With Linkando Playbooks, you have the option of making expert knowledge available remotely and guiding employees through a structured process and supporting them remotely in every process step that needs to be completed. In this way, non-process employees can be enabled to provide the required service with the knowledge of the remote expert so that the service process does not come to a standstill.
This modern form of on-site service is not only cost-saving and process-optimizing, but can also be combined with state-of-the-art technology such as the use of AR/VR glasses: integrated playbook in AR/VR glasses as templates for employees working on a product, for example, where no laptop or similar is available. The playbook gives the employee in the glasses real-time instructions for repair or provision.
and as process support along the supply chain
