Linkando | Playbooks and Jabra Engage AI

Revolutionize your customer communication with
Jabra Engage AI & Linkando Playbooks

The future of intelligent business communication

In today's fast-paced business world, the ability to communicate effectively and empathetically is critical to success.

Jabra and Linkando join forces to bring you an unparalleled solution that transforms not only your communication, but also your entire business communication.

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Intelligent tone of voice analysis meets business-relevant context information

Tone of voice analysis through Jabra Engage AI: Understand the mood of your customers and agents in real time through advanced tone of voice analysis with Jabra Engage AI. These insights enable dynamic adjustments to communication strategies to maximize customer satisfaction. Jabra Engage AI analyzes both sides of the call for effective communication.

Business-relevant contextual information through Linkando Playbooks: Every customer interaction is enriched with relevant business information, leading to more informed decisions and more personalized customer experiences.

Shared analytics dashboard

Benefit from an integrated dashboard that visualizes both Jabra Engage AI's tone of voice analysis and Linkando Playbooks' business-relevant contextual information. This powerful tool provides deep insights into the performance of your teams and the satisfaction of your customers, enabling data-driven decisions and driving continuous improvement.

Seamless installation and integration

The partnership between Jabra Engage AI and Linkando guarantees simple and seamless integration into your existing systems. With just a few clicks, the solution is ready to use without the need for complex IT resources. This allows you to focus on what really matters - the satisfaction of your customers and employees.

An all-round carefree package that exceeds your expectations

Our joint solution offers a comprehensive service experience that sets new standards. With Jabra Engage AI and Linkando Playbooks, you are investing in a future where every customer interaction counts and every communication is an opportunity to improve customer satisfaction and business efficiency.

Details Jabra Engage AI

Outstanding customer experience, supported by AI

Imagine having the ability to get real-time feedback on how each call is going. Imagine that no more. Introducing Engage AI, the sound-based agent routing and call analytics software that boosts agent and call center performance.

We believe that the great potential of AI lies in supporting people, not replacing them. Engage AI enables you to understand sentiment in a completely new way, through the tone of voice. It increases agent engagement, brings teams closer together and works in complete harmony with your preferred contact center platform.

That's why the tone of voice is crucial

The sound of your voice is one of the best tools you have at your disposal in customer service. Customers won't remember the exact words you used - but they will remember that you sounded friendly and motivated, that you empathized with their situation and that you did everything you could to help them. How do they get this impression? Through the sound of your voice.

Improved customer experience

Tone analysis makes it possible to optimize the customer experience by responding to customers' needs and sentiments.

Increasing agent efficiency

Agents receive real-time feedback to improve their communication, resulting in more efficient interaction with customers

Seamless integration

Jabra Engage AI can be easily integrated into existing systems to ensure smooth operation.

Details Linkando Playbooks

Standardized processes

With Linkando Playbooks you can use recipes for success, checklists and scripts to standardize and structure your entire sales process.

Identification and acquisition of target customers

By using Linkando Playbooks, it becomes easier to identify your clients' target customers and win them for your company without the need for costly IT resources or adjustments to sales processes.

Automation and time savings

Linkando Playbooks provide instructions, impulses and information during the customer interaction, show the customer's current readiness to buy and automate routine tasks to save time.

Flexibility and control

Playbooks can be adapted and edited at any time so that sales managers retain full control over the processes and changes take effect directly in all tools.

Your invitation to transformation

Discover how Jabra Engage AI and Linkando Playbooks can revolutionize your business communication. Sign up now for an exclusive demo and experience the synergy of this powerful partnership.

No IT
resources required

No conversion of sales processes necessary

Easy to use
without slots