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The climate of the conversation is much more decisive for the success of a meeting than factual arguments. Ten tips for managing the relationship.
An article in CIO Magazine by Jürgen Renfer
At first, a meeting seems to be primarily about the matter at hand. However, the conversation about a factual topic can be heavily influenced by emotions. Communication models assume that the relationship between factual and relationship components is comparable to an iceberg: around 20 percent appears directly on the factual level, while the other 80 percent takes place covertly in the relationship area. However, this part requires a great deal of attention if the meeting is to be successful. Here are ten tips ...